Bennett

FAQs

Orders & Payments

Where do items ship from?
All orders ship from our Knoxville, Tennessee location.

What payment methods do you accept?
We accept wire transfers, checks, and all major credit cards through our secure payment gateway and Shopify checkout.

Can I place an order over the phone?
Yes! Please call (865) 584-6791 to speak with a member of our team or place an order by phone.

Is your online inventory accurate?
Our online inventory is updated regularly and is typically very accurate. However, due to the
nature of our showroom inventory and vendor availability, occasional discrepancies may occur.
If an item becomes unavailable after purchase, a member of our team will contact you promptly.

Can I request additional photos or product information?
Absolutely. We are happy to provide additional photographs, dimensions, finish details, or
product information upon request.

Shipping & Delivery

What shipping methods do you offer?
Smaller items typically ship through UPS, while larger furniture and oversized pieces are delivered through an independent freight carrier.

How long does shipping take?
Shipping timelines vary depending on the size of the item and vendor availability. Smaller items generally arrive within 1–2 weeks, while larger furniture pieces may require 2–3 weeks or
longer.

Do you ship furniture or oversized items?
Yes. Furniture and oversized items are available for delivery through our independent shipping partners. Please contact us for additional delivery information or quotes.

Do you offer in-store pickup?
Yes. All online purchases may be picked up at our Knoxville showroom.

Do you offer local delivery?
Yes. We offer local delivery within the Knoxville area. Delivery pricing may vary based on item size and distance.

Gift Services

Do you offer gift wrapping?
Yes. We are pleased to offer complimentary gift wrapping for eligible purchases, including
online orders. To request gift wrapping, please email info@bennetthome.com with your name, order number, and occasion.

Returns, Damages & Warranty

What is your return policy?
We strive to offer the highest level of quality, design, and customer service. If you experience any issues with your purchase, please review the following guidelines:

Refunds are available for returns made within 15 days of purchase when accompanied by
the original receipt and returned in original condition.
Returns made between 16–30 days after purchase are eligible for exchange or store credit when accompanied by the original receipt.
We cannot accept returns on items showing signs of wear, except in cases involving a manufacturer defect.
All sale merchandise is final sale.

How do I report a damaged or defective item?
Please email us with a description of the issue, photographs of the product, and a signed BOL so our team may assist you promptly.

What warranty do you offer?
Our BENNETT collection includes a one-year warranty against manufacturer defects.

Showroom Information

Where is BENNETT Galleries located?
We are located at:
5308 Kingston Pike
Knoxville, TN 37919

What are your store hours?
Monday–Saturday
10:00 AM–5:30 PM

Is all inventory available online?
Our Knoxville showroom features an expanded selection of furnishings, artwork, lighting,
accessories, and one-of-a-kind pieces not currently available online.

Trade & Design Services

Do you work with interior designers and trade professionals?
Yes. We proudly partner with interior designers, architects, and trade professionals. Please contact us to learn more about our trade program and designer pricing.

Do you offer custom orders?
Many of our furniture, lighting, and décor collections are available in custom finishes, fabrics, and configurations. Please contact our team for customization options and lead times.

Contact Us

How can I get in touch with someone from your team?
We are happy to assist with any questions regarding products, shipping, delivery, or design services.

Email: info@bennetthome.com
Phone: (865) 584-6791